CyberSource survey reveals consumer demand and mobile payment adoption attract eCommerce C-level executives to emerging markets

Results show executives seek strategies to address data security, fraud management and scalability

READING, UK – 11 December 2013 – European C-level executives believe that market expansion presents a real eCommerce growth opportunity in 2014, according to new research released today from CyberSource, a Visa Inc company (NYSE: V). The Payment Management Perspectives study, conducted among European executives, revealed that 86 per cent are planning to increase focus on expanding their eCommerce business into new markets in 2014. Emerging economies represent a significant opportunity, with their plentiful active online shoppers, high mobile usage, and untapped consumer potential. However, executives cite that growth inhibitors—including inconsistent data privacy and security standards, market uncertainty and insight, as well as a need for confident fraud management—must be addressed.

The research, undertaken by Vanson Bourne for CyberSource, one of the world's largest providers of eCommerce payment management services, reveals that more than one third (35 per cent) of the senior executives surveyed see expansion into emerging economies, including markets such as Russia, Brazil, and China, as one of the most effective ways to grow their eCommerce sales in the coming years. This compares with 22 per cent when looking at more established markets, such as North America and Western Europe. Four in ten respondents cite knowing where to expand (43 per cent) and prioritising which markets to expand in to first (41 per cent) as a significant or major challenge.

Key growth drivers and inhibitors

More than half of senior executives (58 per cent) surveyed feel that sales in emerging economies will be driven by the rapid adoption of mobile commerce – a finding echoed by other studies that show high levels of consumer mobile adoption in emerging markets.i

However, an overwhelming 87 per cent of respondents see consumer concerns about data privacy and payment security as a barrier to their eCommerce expansion.

In addition, 60 per cent of executives perceive the risk of fraud to be higher for orders originating from abroad, whilst over half (51 per cent) of senior executives feel that delays in recouping the cost of expanding into new markets could present a significant or major challenge to the growth of their eCommerce operations in 2014.

“This insight into the growth aspirations of leading European eCommerce executives reveals a landscape of rich opportunity that is being impacted by several barriers,” said Simon Stokes, Managing Director, CyberSource EMEA. “Businesses are having to reconcile their multi-channel and international expansion plans with challenges around data security, fraud management, infrastructure complexity and legislation.

Stokes continued, “Payment management has become a strategic enabler of business expansion and innovation, and as a business discipline is increasingly leveraged by senior decision makers. In today’s connected, digital world, businesses seek to deliver new, more secure experiences to more customers—seamlessly. We advise that a single payment management platform is fundamental to driving international and mobile expansion; speeding time to market, boosting efficiencies, and helping generate returns faster. This can help businesses not only compete more effectively, but play a more significant role in fuelling the growth of the wider digital economy.”

Vanson Bourne questioned 300 technical and non-technical C-level executives of organisations operating across a range of market sectors, including retail, in the UK, France and Spain. The survey explored their views on payment management in 2014 and beyond, what’s fuelling their growth ambitions, together with the opportunities and barriers that are defining eCommerce and mobile commerce growth plans for businesses in Europe.

Founded in 1994, CyberSource is an eCommerce payment and fraud management pioneer. The organisation offers a fully integrated global payment management platform via one connection; helping businesses accept more payments, across more markets, safely and simply—enabling them to generate greater returns, faster.

iMobile Web Watch 2013, Neilson – 81 per cent of smartphone owners in China and over three quarters of those in India use or are planning to use mobile payment in the next 12 months. A.T. Kearney 2012 eCommerce Index – In Russia there are 1.8 mobile phones per person in the country.

About CyberSource

CyberSource, a wholly-owned subsidiary of Visa Inc., is a payment management company. Over 400,000 businesses worldwide use CyberSource and Authorize.Net brand solutions to process online payments, streamline fraud management, and simplify payment security. The company is headquartered in Foster City, CA and maintains offices throughout the world, with regional headquarters in Singapore, Tokyo, Miami, Sao Paulo and Reading, U.K. CyberSource operates in Europe under agreement with Visa Europe. For more information, please visit

About Visa Inc.

Visa is a global payments technology company that connects consumers, businesses, financial institutions, and governments in more than 200 countries and territories to fast, secure and reliable electronic payments. We operate one of the world’s most advanced processing networks — VisaNet — that is capable of handling more than 47,000 transaction messages a second, with fraud protection for consumers and assured payment for merchants. Visa is not a bank and does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations, however, enable its financial institution customers to offer consumers more choices: pay now with debit, ahead of time with prepaid or later with credit products. For more information, visit and @VisaNews.

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