CyberSource Standard Business Edition offered by Bank of America

Reporting and Management

Login Overview Features and Tools Available Packages Reporting and Management Developers Demo and Evaluate

There is flexibility in how CyberSource provides reports and transaction data back to you about your transactions. There are two fundamental approaches to providing you the information you need about your transactions. Searches These are real-time queries on the transactions you have facilitated. The results can be printed or exported in CSV or XML file formats. Transaction search history is available for up to six months. Reports These represent the complete lifecycle of a transaction and are "PUSHED" to you on a daily basis, thus some reports are not available immediately. Reports are printable and exportable in CSV or XML file formats. Reporting history is available for up to twelve months. You can also programmatically download reports with our Reporting API. Business Center Reporting User's Guide:   [PDF]   [HTML] Available Reports Authorization Detail and Summary Reports Shows each credit card authorization that you requested and the result of each request. This report is available daily and monthly. The report is divided in two major sections: approved and declined transactions. Within each section, the credit cards are listed alphabetically, and each order is detailed under the appropriate credit card. The totals are included at the top of the sections. Use this report to ensure that your Smart Authorization settings are not causing legitimate orders to be declined and to follow your recent orders. Batch File Detail and Summary Reports Shows the processing status of each batch of transactions that you sent to CyberSource for processing. These reports are available daily. The Summary Report is divided into sections according to the Batch ID. Each batch contains a subsection for each processor. Each subsection is divided further into transaction type, such as credits and debits where you can see the status of each category. The Detail Report shows the status of each transaction, including the batch number with which it is associated. Capture Detail Report Shows each credit card debit and credit that you requested and the result of each request. This report is available daily and monthly. The report is divided in two major sections: successful and declined transactions. Within each section, the credit cards are listed alphabetically, debits are listed before credits, and each order is detailed under the appropriate sub-section. The totals are included at the top of the sections. Check this report frequently to verify that your captures and credits are processed successfully. Order Detail Report This report is a daily, downloadable report that shows all your order activity from the previous day. The report is provided in either CSV or XML file formats. Payment Events Report Shows payment notifications received from the processor for these types of transactions that you submitted to CyberSource: Bank transfers, direct debits, credit card transactions, and electronic check debits and credits. Subscription Detail Report Shows detailed transaction information for On-Demand, Installment, and Recurring subscriptions. For more information, see the Secure Data Suite User's Guide. Subscription Payment Exception Report Shows the subscriptions that need your immediate attention or that are in Retry Mode: Subscriptions that need corrective action, payments that will not be "retried" further, Subscriptions that are "On Hold" because all retries have been exhausted or because a payment failed for a reason that requires your intervention, such as a closed account. Subscriptions that are in "retry mode" which CyberSource is still attempting to process payments that have failed. For more information, see the Secure Data Suite User's Guide.