CyberSource Resource Center

RESOURCES


WHITE PAPERS & REPORTS
	Airline Online Fraud Report [ZIP] Based on data collected from airlines worldwide, this report examines the online payment risks in the airline industry. Get fraud management trends, techniques and practices that airlines employ to protect revenue.
	Best Practices White Paper: Managing eCommerce Payment Fraud [PDF] Provides a best practices framework for business managers to enhance risk management and optimize profits. Learn how to calculate your profit optimization point (optimum risk threshold), why the most profitable businesses don't focus on chargebacks, and more. Authored by fraud consultants and industry researchers.
	2009 Fraud Report [PDF] Annual survey addressing the detection, prevention and management of online fraud. Survey focus areas are online fraud's impact on business, merchant efforts to manage fraud and plans to combat online fraud in the future
	Insider's Guide [PDF] CyberSource's published report details 30 ePayment management tactics leading online merchants are using to improve business results. Discover proven tactics that can help you cut costs, increase sales conversion and improve operating efficiency.
	Fraud Benchmarks and Best Practices: Digital Merchants [PDF] Learn about fraud-fighting techniques that merchants which digitally distribute their goods and services use, along with key fraud metrics.
	Subscription Payments Fact Sheet [PDF] This one page fact sheet outlines the 5 essential facts online merchant need to know in order to properly manage subscription payments.
	A Practical Guide to Global ePayments [PDF] Get insights to make global payment implementation and management easier, safer and more secure. Whether you're transacting global payments or just embarking on international acceptance, this white paper has over 18 pages of statistics, analysis and charts to help you reach over 190 countries.
	Optimizing Airline Profits: Payment strategies for airlines [PDF] Learn how airlines are lowering distribution costs, adding new payment types, and streamlining payment operations.
	Managing Online Tax Calculation in 2005 [PDF] Addresses the complex challenge of managing online tax calculation and the impact on business operations. Special insight into emerging international and U.S. online tax laws.
	Reducing the Cost and Pain of PCI Compliance [PDF] E-payment expert Dave Glaser reveals new, best practices approaches to streamline payment security (PCI compliance) and management. Provides practical insight based on work with Internet 500 and Fortune 1000 companies. See how to make PCI compliance easier and faster. Get a blueprint for centralizing payment management.
	2010 Payment Management Project Guide [PDF] Discover the top 5 projects to stage for recovery and optimize business results in 2010. Get insight to leverage and improve your existing operations to drive business results, faster. Learn about the top 5 projects your peers are pursuing for 2010, see how they cut costs and expand capacity of current resources and discover solutions you may not have considered.
	Merchant Information Kit: Verified by Visa & MasterCard Secure Code Complete information kit includes Analyst Report, Usability Study, and Merchant Fact Sheet. Reviews improvements in implementation approaches, authentication conversion statistics and financial benefits. Helps you assess viability for your business.
	CyberSource Enterprise Payment Security 2.0 We bust three popular payment security myths and show you how they have been limiting your options to achieve Enterprise Payment Security 2.0. In addition, there is a case study illustrating how this approach is implemented in real life.
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ARCHIVED WEBINARS
	Best Practice Solutions for Online Fraud Management [presentation & audio] Listen to our fraud management experts Paul Brock, Cory Siddens and Doug Schwegman to discover cost effective ways to increase screening accuracy and scale fraud management operations more efficiently.
	Solving Top 2009 Fraud Challenges: Fraud Team Capacity and Botnet Attacks [presentation & audio] Learn how to boost fraud team capacity and accuracy. See new tools - even detect botnet attacks. Panel exports will show you: Why fraud management challenges will increase and what to do, Detector combinations that increase accuracy--even see botnets, and three ways to increase fraud team capacity and accuracy--fast.
	Payment Security Best Practices: Insight for IT, Security, Marketing and Legal Executives [presentation & audio] Payment security (PCI) experts provide insight and case studies to help you protect your brand, streamline compliance and bolster consumer confidence.
	eCommerce Fraud Management Best Practices in 2007 [presentation & audio] Stop Managing Fraud, Start Managing Your Business
	Fraud Management Benchmarks, Practices, Solutions [presentation & audio] The industry's most respected online fraud study analyzes benchmark data and best practices including detailed metrics on fraud rates, chargebacks, credits and manual review.
	BenchMarking Your Payment Operations [presentation & audio] Hear approaches to optimize payment results, measure payment performance and demonstrate prudent management of the function. See why companies are adopting the concept of "Effective Rate".
	Payment Data: Don't Store It, Don't Handle It [presentation & audio] Maintaining payment security doesn't require adding even more proverbial locks and bolts to your infrastructure. Learn the three design points of Enterprise Payment Security 2.0, the CyberSource solutions that support them, and examples of successful implementations.
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PODCASTS
	Taking a Different Approach to Enterprise Payment Security [MP3] Listen to how tracking payment data touchpoints throughout your order lifecycle reveals a three-pronged strategy for managing payment security more easily, more cost-effectively and more confidently.
	Payment Data: Don't Store it, Don't Handle it [MP3] Explore what solutions you should consider to help you address two of the three design tenets of the new strategy - eliminating the capture, and eliminating the storage, of sensitive payment data from your environment.
	Removing Payment Data from Downstream Operations [MP3] In this podcast, learn how to eliminate back-office exposure to payment data.
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PRODUCTS & SOLUTIONS
	CyberSource Advanced [PDF]
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By Product Area Payment Services (Common, Global, Regional, Emerging)
	Global Payment Services [PDF]
	CyberSource American Express Service [PDF]
	Pin-less Debit [PDF]
	Electronic Check Datasheet [PDF]
	China Payment Service Datasheet [PDF]
	TeleCheck Datasheet [PDF]
	Recurring Billing Datasheet [PDF]
	Bill Me Later Datasheet [PDF]
	Bill Me Later SmartConnect [PDF]
	E4X [PDF]
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Risk & Payment Security Services
	CyberSource Risk Management Solutions [PDF]
	Managed Services [PDF]
	Payer Authentication [PDF]
	Delivery Address Verification [PDF]
	Tax Calculation [PDF]
	Export Compliance [PDF]
	Fast Track Payment Security Review [PDF]
	PCI Compliance Service [PDF]
	Enterprise Payment Security Solutions [PDF]
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Reporting & Management
	Electronic Payment Reconciliation [PDF]
	CyberSource Merchant Account Reports [PDF]
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Integrations & Gateways
	CyberSource Connect Technical Overview [PDF]
	Payment Manager [PDF]
	Cisco Integration [PDF]
	Microsoft Integration [PDF]
	SAP Integration [PDF]
	Siebel Integration [PDF]
	Oracle Integration [PDF]
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Professional Services, Support & Satisfaction
	CyberSource Professional Services [PDF]
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By Industry
	Airlines [PDF]
	Retail/Brand Direct [PDF]
	Media, Entertainment, Telecom [PDF]