TAM Airlines chooses CyberSource to enhance its online fraud management and support its business growth
SÃO PAULO, —August 6, 2012—
TAM Airlines, the leading Brazilian airline carrier has chosen CyberSource, a Visa company (NYSE: V), as its fraud management solutions partner. As online fraud is becoming increasingly sophisticated, widespread and harder to detect, CyberSource solutions will enable TAM Airlines to offer to their customer's real time protection while ensuring a positive experience for buyers from around the world.
TAM Airlines will be leveraging CyberSource's industry-recognized solutions namely Decision Manager, which features the world's largest fraud detection radar, as well as Performance Monitoring and Order Review services, staffed by CyberSource's experienced fraud management team.
Fernando Souza, Country Manager for Brazil at CyberSource, said, "We are so excited about the opportunity to support TAM Airlines in safeguarding the interests of their customers while contributing for TAM to achieve outstanding results on their risk and fraud management. Online fraud has evolved to a stage whereby cyber criminals tend to be more highly sophisticated and the need for a robust and real-time solution that can detect fraud quickly, make confident decisions promptly and increase process efficiency without impacting customers' experience is of paramount importance."
"Our main objective is to maintain our sales process with high security levels. We made a deep evaluation of solutions and partners and Decision Manager was chosen because it was the solution that stood up the most", said Bernardo Clementito, TAM Airlines Treasure Director.
CyberSource, headquartered in the United States, maintains offices throughout the world and has a strong presence in Latin America, including Brazil. Therefore, in addition to CyberSource's Global Fraud Team facilitating true and highly responsive 24/7 order processing and review operations, TAM Airlines will also benefit from the world-class support provided by a dedicated team of CyberSource professionals based in Brazil.
How It Works
CyberSource Decision Manager will provide TAM Airlines with a detailed analysis of online purchases. Each order will be evaluated by over 260 tests, all in approximately 2 seconds. Results, including detailed assessment of anomalies and correlations as well as a computed risk score, will be evaluated according to rules set by TAM. At that point, the order is automatically accepted, rejected, or sent to manual review. In addition to reducing the number of transactions that need to be manually reviewed, Decision Manager more precisely identifies fraudulent operations and helps ensure higher conversion of sales.
About CyberSource
CyberSource, a wholly-owned subsidiary of Visa Inc. [NYSE: V], is a payment management company. Over 370,000 businesses worldwide use CyberSource and Authorize.Net brand solutions to process online payments, streamline fraud management, and simplify payment security. The company is headquartered in San Francisco and maintains offices throughout the world, with regional headquarters in Miami/Mexico/Sao Paulo (Latin America and the Caribbean), Singapore (Asia Pacific); Tokyo (Japan), and Reading, U.K. (Europe/Middle East/Africa). CyberSource operates in Europe under agreement with Visa Europe. For more information, please visit www.cybersource.com.
About TAM Airlines
TAM Airlines (www.tamairlines.com.br) a member of Star Alliance, leads the Brazilian domestic market since July 2003 and has ended the month of April with a 42.1% market share. The company flies to 43 destinations in Brazil. With the business agreements signed with regional companies, it goes to 82 different destinations in national territory. TAM’s market share among Brazilian airlines that operate international flights was of 85.4% in April. International flights include direct flights to 18 destinations in the United States, Europe and South America: New York, Miami and Orlando (USA), Paris (France), London (England), Milan (Italy), Frankfurt (Germany), Madrid (Spain), Buenos Aires (Argentina), La Paz, Cochabamba and Santa Cruz de la Sierra (Bolivia), Santiago (Chile), Asuncion and Ciudad del Este (Paraguay), Montevideo (Uruguay), Caracas (Venezuela) and Lima (Peru). Furthermore it has codeshare agreements that allow sharing seats in flights with international companies, thus allowing passengers to travel to another 78 destinations in the USA, South America, Europe and Asia. TAM is a pioneer in the launching of an air company loyalty programme in Brazil. As of January 1st, 2010, the TAM Fidelidade programme started being managed by Multiplus Fidelidade, which currently has 6.9 million associates and has already distributed 10.6 million airplane tickets through point redemption.
Visa Contact
Sabrina Sciama, Visa Brasil
(11) 2102-0021, ssciama@visa.com
Global Corporate Relations:
Aida Hadzibegovic650-432-2990
globalmedia@visa.com
