Secure Acceptance IVR/Call Center
When customer support staff handle payment information in your call center environment, your business is exposed to considerable risk and your PCI Data Security Standard (PCI DSS) scope is unnecessarily vast. Even if you deploy an Interactive Voice Response system (IVR), sensitive payment data still enters your system, creating a significant PCI DSS compliance burden.
CyberSource Secure Acceptance IVR/Call Center uses customizable software and a robust, PCI DSS compliant hosting environment integrated with the CyberSource payments infrastructure, providing you a safe payment transaction platform outside your system. CyberSource accepts payment information from your customers, transmits that data to a secure data center for storage, and returns a token to your order management system for your records. Since neither your staff nor systems are ever in contact with payment data, you reduce both your security threat and your PCI DSS scope.
Features
- Includes telephone numbers, lines, ports, and servers
- Fault-free reliability
- Option to route calls to CyberSource PCI DSS compliant call center also available
- Faxes and other payment options supported
- Multi-lingual caller interaction across the globe
- Integrates with CyberSource payment tokenization and gateway, and existing customer order management systems
Benefits
- Removes sensitive payment data from your systems
- Reduces PCI DSS scope and associated compliance costs
- Scalable solution handles seasonal peaks and long term growth without impacting current infrastructure
- Low monthly fee based on usage
