Secure Acceptance IVR/Call Center

When customer support staff handle payment information in your call center environment, your business is exposed to considerable risk and your PCI Data Security Standard (PCI DSS) scope is unnecessarily extended. CyberSource Secure Acceptance IVR/Call Center allows you to accept payments via a voice response system (IVR), managed within a PCI DSS compliant hosting environment, to provide a safe payment transaction platform outside your system. Since neither your staff nor your systems are ever in contact with payment data, you reduce both your security threat and your PCI DSS scope.

Features

  • Ability to accept payments via a PCI-compliant, hosted voice response system (IVR)
  • Telephone numbers, lines, ports, and servers provided as part of the solution
  • Fault-free reliability
  • Supports faxes and other payment options
  • Multi-lingual caller interaction across the globe
  • Integrates with CyberSource Tokenization and payment platform
  • Integrates with existing customer order management systems

Benefits

  • Remove sensitive payment data from your systems
  • Reduce PCI DSS scope and associated compliance costs
  • Handle seasonal peaks and long-term growth with no impact to current infrastructure

Featured Resources:

Payments & Security Brochure

Learn more about Payment Security:

Videos

Secure Agent Video