CyberSource Wins Second Consecutive NorthFace Scoreboard Award
Cited "Best-in-Class" for product, technical support, account management, and overall company
MOUNTAIN VIEW, Calif., February 24, 2004
For the second consecutive year, CyberSource Corporation (NASDAQ: CYBS) has been named winner of Omega Management Group's NorthFace Scoreboard Award. The honor is presented annually by the Omega Management Group Corporation to organizations "that not only offer exemplary service to customers but that also center their existence on a deep commitment to exceed all customer expectations." As part of the survey, Omega found that 96% of CyberSource customers said they would recommend CyberSource products and services to a friend or colleague. CyberSource's customer loyalty was also clearly illustrated in response to another survey question in which 96% of respondents said they would purchase the company's products again.
"The NorthFace Scoreboard Award is recognition of our company commitment to customer satisfaction and product excellence," said Bill McKiernan, Chairman and CEO of CyberSource. "We are grateful for this award, an honor that was earned by every employee of the company. We are especially proud that 96% of our customers state they would buy CyberSource again - that is testimony to the value we deliver to our customers."
CyberSource was recognized in all four award categories: product, technical support, sales and account management, and overall company. Qualification for the award is a year-long process involving scheduled periodic measurement, via survey, of customer perceptions. In the case of CyberSource, company performance in the year 2003 was graded by Omega Management through quarterly calls and Web surveys to customers processing high volumes of electronic commerce transactions using CyberSource's hosted suite of payment and risk management services. Omega received over 500 completed Web responses and completed over 300 phone surveys in determining CyberSource's performance. The phone surveys showed CyberSource met or exceeded expectations at a 97% rate.
The award will be presented at Omega's Loyalty Management Strategy Conference/2004 in Orlando Florida on February 26, 2004.
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About Omega Management Group Corporation
Since 1984, Omega has been a leader in providing loyalty management programs by successfully partnering with clients to achieve the goal of World Class Customer Organization. Based in Chelmsford, Mass., Omega is grounded in the service side of a wide cross section of industries. Its mission is to provide organizations with a competitive advantage by delivering customer intelligence data that increases customer satisfaction and loyalty. For more information, visit www.omegascoreboard.com or email Lnakos@omegascoreboard.com.
