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Home : Press Room : CyberSource® and Aspect Communications Team to Provide Integrated Real-Time Payment Processing Functionality for Contact Centers

CyberSource and Aspect Team to Provide Payment Functionality for Contact Center Businesses

MOUNTAIN VIEW, Calif., November 28, 2001

Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue, and CyberSource Corporation (Nasdaq: CYBS), a leading provider of risk management and electronic payment solutions for enterprise businesses, today announced a key alliance whereby current and future versions of the CyberSource Payment Manager software will be built-in to the Aspect® Enterprise Contact Server, allowing companies to efficiently process credit, debit and procurement card payments in real time. Aspect has offered some key, tightly integrated CyberSource payment processing capabilities for almost two years, and this strengthened alliance will enable the company to provide extended functionality for its contact center customers.

By using the integrated Aspect Enterprise Contact Server and CyberSource's payment solution, which supports multiple enterprise sales channels, including Web, phone, kiosks, IVR and POS systems, companies can easily control all the business rules involved in managing payment, including settlement, returns and voids. In addition to providing real-time payment processing functionality, the integration with the CyberSource payment solution will enable batch processing, along with any returns, reversals or charge backs that occur after an initial sale has been completed.

"The integration of CyberSource's multi-channel, enterprise payment solution with the Aspect Enterprise Contact Server enables real-time processing of all payment-related issues to be managed smoothly from a single interface, which will help Aspect customers increase efficiency and sales conversion," said Dave Daetz, Senior Vice President of Corporate Business Development, Marketing and Product Management for CyberSource. "For example, if a transaction fails to authorize - because of a representative or consumer mis-keyed digit, or the card is invalid, stolen or over limit - customer service representatives can solve the problem in real time, rather than after the buyer has hung up or ended the session."

"By pre-integrating CyberSource's payment software with our Aspect Enterprise Contact Server, we can offer our customers a simple and effective way to control how they process payment-related activities from multiple sales channels. This further reinforces our commitment to continuously improve the foundation upon which integrated, multi-channel contact centers are built, so our customers are always using the most efficient contact center solution available anywhere," said Chris Purpura, Aspect's Senior Vice President of Worldwide Alliances, Business and Market Development.

About CyberSource Payment Manager

CyberSource payment solutions are designed to give merchants the freedom to use their preferred hardware, software, database and communication technologies to connect virtually any sales channel to their preferred payment processor. The CyberSource Payment Manager software is a powerful, transaction-processing server that operates behind-the-scenes to authorize and settle credit and debit cards and electronic checks through built-in connections with third-party processors and merchant banks. The software integrates effectively with legacy front-end, financial management and customer relationship systems, enabling customers to develop a seamless system.

For more about the CyberSource Payment Manager, visit:

http://www.cybersource.com/solutions/electronic_payment/solutions/software.xml

For more information about CyberSource payment solutions, visit:

http://www.cybersource.com/solutions/electronic_payment/solutions/

About Aspect Enterprise Contact Server

Aspect's contact server is the foundation upon which integrated, multi-channel contact centers are built. The software connects all contacts, regardless of the communications channel customers choose to use, to the correct company resource on first contact and pulls together all relevant information from throughout the enterprise for enabling quick resolutions via live or self-service.

About Aspect Communications

Aspect Communications Corporation is the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue. Aspect is the trusted mission-critical partner of 76 percent of the Fortune 50, daily managing more than 3 million customer sales and service professionals worldwide. Aspect is the only company that provides the mission-critical software platform, development environment and applications that seamlessly integrate voice-over-IP, traditional telephony, e-mail, voicemail, Web, fax and wireless business communications, while guaranteeing investment protection in a company's front-office, back-office, Internet and telephony infrastructures. Aspect's leadership in business communications solutions is based on more than 16 years of experience and over 7,600 implementations deployed worldwide. The company is headquartered in San Jose, Calif., with offices around the world, as well as an extensive global network of systems integrators, independent software vendors and distribution partners. For more information, visit Aspect's Web site at http://www.aspect.com or call 1-877-621-3692.

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All statements in this release that involve Aspect's forecasts, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which are based on information available to Aspect at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks and uncertainties include, but are not limited to, the uncertainty of demand for Aspect products; the anticipated customer benefits from Aspect products; increased competition and technological changes in the markets in which Aspect competes; Aspect's abilities to manage growth; intense competition for qualified employees; and other risks detailed from time to time in the company's filings with the Securities and Exchange Commission, including Aspect's annual report on Form 10-K and Aspect's quarterly reports on Form 10-Q. Aspect assumes no obligation to update information concerning its expectations.

Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.