Managed Risk Services
CyberSource Managed Risk Services combines Decision Manager with the services of our expert personnel to assist your fraud management operation. Consider us an extension of your loss prevention arm. We work with you to define your requirements, then design and implement a solution tailored to meet your business goals. When you partner with CyberSource you'll have fraud experts, with unmatched experience, backing you up.
Performance Monitoring
When you take advantage of our Performance Monitoring services, you'll see fewer orders going to manual review because you'll have a CyberSource expert familiar with your industry creating automation rules based on your business requirements. This person continually monitors your system and makes changes to ensure your fraud rates are kept low.
We'll collaborate with you to set business metrics, review performance, and provide easy-to-use business tools that let you control as little or as much as you wish. The service starts with a complete analysis of your company's transaction history and business processes, and ensures installation of a fully tailored solution with ongoing monitoring and tuning to further enhance business results.
Screening Management
If you need manual intervention, you have the option to outsource the full operation to our Screening Management teams. CyberSource's fully managed offering includes everything in our Performance Monitoring service, plus complete management of the business process, including order review. Our teams are available 24/7, so you can optimize overall efficiency without having to add headcount as your business scales.
Key Features
- Choice of services, incorporating our Decision Manager fraud portal
- Fraud management strategy designed to meet your specific requirements
- Experienced risk analysts monitor and tune your fraud processes
- Optional performance guarantees
Key Benefits
- Maximize acceptance of valid orders
- Increase customer service productivity
- More tailored and effective screening strategies
- Minimize online fraud losses
- Free up your teams to focus on their core competency – running your business
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