Support Services - CyberSource

With CyberSource, you have access to experienced support engineers and technical support account managers who will help you to implement, maintain, and optimize your commerce transaction workflow. Questions are answered quickly and reliably thanks to our well-defined escalation path.

Support by product: Provides specific information by product.
Support documentation: Available to view or download. Information to implement and manage integration of CyberSource services, ranging from detailed technical development guides and white papers to business planning guides and tutorials.
Implement transaction services: Information to begin the Implementation process. Download CyberSource APIs/components, review documentation, and review helpful 'best practices' information.
Manage transaction services: Information on key updates, reference documentation, refresher tutorials for using support tools, and/or addition of new CyberSource services.
Support tools: Tools to support your customer service and business planning needs.

CyberSource offers free basic reports to manage your business. These reports are available in data formats that allow you to easily integrate reconciliation and analysis capabilities with current systems and tools (including DHTML, XML, PDF, and CSV formats). Advanced reporting is also available as part of an Enterprise Services Agreement. Get details.

Several support packages are available tailored to specific business needs. Get details.

CyberSource provides basic and advanced reports, available online, which make it easy for customers to view and analyze transaction data.

Online data analysis enables you to quickly identify transaction trends and business dynamics affecting your commerce operations.
Reports are available in a variety of formats (XML, CSV, DHTML, PDF), making it easy to review/import data for financial reconciliation.
Aggregate reporting provides a consolidated summary of activity for all business accounts.
Single Sign-On feature allows you to access information across multiple accounts using one username and password.

Risk Score Distribution Report
Risk Profile Code Distribution Report
Risk Profile Code Summary Report
Smart Authorization Profile Code Distribution Report
Smart Authorization Profile Code Summary Report
Smart Authorization Profile Code Analysis Report
Payment Postal Code Distribution Report (Sorted by Sales Amount)
Payment Volume Distribution Report
Payment Amount Distribution Report
Payment Referral Conversion Report
Transaction Detail Report
Payment Batch Detail Report
Payment Batch Summary Report
Transaction Detail Report
Transaction Detail Report
Payment Transaction Analysis Report
Payment Order Analysis Report

To help businesses meet the challenges of implementing and maintaining a commerce site, CyberSource offers several support packages tailored to specific technical and business needs.

Workflow planning
Account configuration
E-mail support
Telephone support
Online support center

Assigned Support Engineer & Technical Support Account Manager
Priority response & priority escalation
Workflow planning
Account configuration
E-mail support
Telephone support
Online support center

CyberSource site consultants define requirements and assist with implementation
Specific packages for payment, fraud and payer authentication solutions

Defines processor requirements
Reviews certification process
Configures Payment Manager properly for certification
Creates certification test transactions
Provides assistance with certification process

Assigned technical account manager and business manager
Priority response & priority escalation
24/7 phone and email support
Proactive management of process issues, key & certificate licenses/renewals
Bi-monthly transaction activity reviews
Custom report administration
Account-specific training sessions
Workflow planning & consultation
Online support center