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Global Payment Services
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Reporting and Reconciliation
Payment Security
Implementation Options
Professional Services
Small Business/Authorize.Net
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Support Services

Experienced Technical Support
With CyberSource, you have access to experienced support engineers and technical support account managers who will help you to implement, maintain, and optimize your commerce transaction workflow. Questions are answered quickly and reliably thanks to our well-defined escalation path.

24/7 Online Support Center
  • Support by product: Provides specific information by product.
  • Support documentation: Available to view or download. Information to implement and manage integration of CyberSource services, ranging from detailed technical development guides and white papers to business planning guides and tutorials.
  • Implement transaction services: Information to begin the Implementation process. Download CyberSource APIs/components, review documentation, and review helpful 'best practices' information.
  • Manage transaction services: Information on key updates, reference documentation, refresher tutorials for using support tools, and/or addition of new CyberSource services.
  • Support tools: Tools to support your customer service and business planning needs.

Reports and Business Analytics
CyberSource offers free basic reports to manage your business. These reports are available in data formats that allow you to easily integrate reconciliation and analysis capabilities with current systems and tools (including DHTML, XML, PDF, and CSV formats). Advanced reporting is also available as part of an Enterprise Services Agreement. Get details.

Support Offerings
Several support packages are available tailored to specific business needs. Get details.

Reporting

CyberSource provides basic and advanced reports, available online, which make it easy for customers to view and analyze transaction data.

Key Benefits
  • Online data analysis enables you to quickly identify transaction trends and business dynamics affecting your commerce operations.
  • Reports are available in a variety of formats (XML, CSV, DHTML, PDF), making it easy to review/import data for financial reconciliation.
  • Aggregate reporting provides a consolidated summary of activity for all business accounts.
  • Single Sign-On feature allows you to access information across multiple accounts using one username and password.

Available Reports
  • Risk Score Distribution Report
  • Risk Profile Code Distribution Report
  • Risk Profile Code Summary Report
  • Smart Authorization Profile Code Distribution Report
  • Smart Authorization Profile Code Summary Report
  • Smart Authorization Profile Code Analysis Report
  • Payment Postal Code Distribution Report (Sorted by Sales Amount)
  • Payment Volume Distribution Report
  • Payment Amount Distribution Report
  • Payment Referral Conversion Report
  • Transaction Detail Report
  • Payment Batch Detail Report
  • Payment Batch Summary Report
  • Transaction Detail Report
  • Transaction Detail Report
  • Payment Transaction Analysis Report
  • Payment Order Analysis Report

Support Offerings

To help businesses meet the challenges of implementing and maintaining a commerce site, CyberSource offers several support packages tailored to specific technical and business needs.

Solution Implementation

Sure Start
  • Workflow planning
  • Account configuration
  • E-mail support
  • Telephone support
  • Online support center

Sure Start Enterprise
  • Assigned Support Engineer & Technical Support Account Manager
  • Priority response & priority escalation
  • Workflow planning
  • Account configuration
  • E-mail support
  • Telephone support
  • Online support center

Sure Start on Site
  • CyberSource site consultants define requirements and assist with implementation
  • Specific packages for payment, fraud and payer authentication solutions

Processor Certification - (For payment software)
  • Defines processor requirements
  • Reviews certification process
  • Configures Payment Manager properly for certification
  • Creates certification test transactions
  • Provides assistance with certification process

Ongoing

Enterprise Service Agreement
  • Assigned technical account manager and business manager
  • Priority response & priority escalation
  • 24/7 phone and email support
  • Proactive management of process issues, key & certificate licenses/renewals
  • Bi-monthly transaction activity reviews
  • Custom report administration
  • Account-specific training sessions
  • Workflow planning & consultation
  • Online support center

Get more details