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Brochures

arrow CyberSource Payment Management Services

With a single connection to CyberSource, get the payment power to create new customer experiences, expand globally, and optimize operations.

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arrow Fraud Management

Reduce the number of fraudulent transactions going through your systems while maximising revenue from genuine orders. All this while you’re making sure your operational costs are kept to the very minimum.

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arrow Global Payment Acceptance

CyberSource can help you convert more domestic and international sales, cut fraud and reduce payment security risk. You can optimize payment processing management across the entire order lifecycle — from merchandising, conversion to fulfillment, customer service and reconciliation.

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Overview Videos

arrow Fraud Management

CyberSource Fraud Management Solutions, built on a powerful payment management platform, is your single touch point to a whole world of risk data intelligence, analytics customized to your region and industry, and risk experts on six continents. The global strength of CyberSource helps you minimize payment risk, accept more good orders, and grow your business faster.

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Case Studies

Fraud Management

arrow Asian Airline Fights Fraud and Increases Profit

Online fraud was such a constant occurrence that not only impacted their profitability, but consumers became concerned with credit card security on the airline’s website. As a result of CyberSource’s fraud management solution, the airline’s fraud rate dropped to only 0.002% in just two months, and consumer confidence with the airline’s website was restored.

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arrow Cinépolis: Growing mobile revenue quickly

Cinépolis is the largest cinema group in Latin America and the fourth largest worldwide, operating more than 340 theaters in 11 countries. Since Cinepolis introduced mobile apps to their customers, transactions from the mobile channel has outpaced orders from other channels, representing more than half of their online orders processed. Cinepolis enlisted the help of CyberSource Decision Manager and Performance Monitoring to help them manage fraud across all of their channels, web, mobile, call center, etc. achieving chargeback rates of less than 20 basis points without any manual review of orders.

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arrow ESET Automates Fraud Detection and Eliminates Overtime

ESET’s eCommerce sales were growing faster than their in-house fraud management solution could handle. CyberSource Managed Risk Services provided fraud screening strategies and ongoing performance management, providing accurate automated screening, a customizable case management system, and advanced tuning and analytics. With CyberSource, ESET could detect fraud more quickly and accurately.

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arrow Pacific Sunwear (PacSun) Confidently Riding the eCommerce Revenue Wave

Pacific Sunwear (PacSun), a publicly traded clothing retail company, has over 600 stores in the United States and sells online both in the US and internationally. PacSun is a long standing CyberSource customer since 2008. They use our screening management service so they can focus on running their business and increasing sales. CyberSource has grown right along with them over the years, keeping their fraud rates low year over year. Below are a couple of quotes from the case study.

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arrow Rail Ticket Retailer Gains Upper Hand in Fighting Fraud

Payment fraud for a leading European rail ticket retailer began to grow rapidly. The pace of fraud losses mounted and soon outgrew the rail ticket retailer’s ability to manage. The rail ticket retailer used CyberSource’s Payer Authentication, Decision Manager, and Performance Monitoring to tackle their fraud problem.

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Payment Security

arrow Achieving Payment Security: Sleepy’s Moves Payment Data Out

The Sleepy’s store locations used a legacy point of sale system for payment card processing, storing payment data in its databases. The company needed scalable infrastructure that would be compliant with PCI Data Security Standards. Sleepy’s adopted CyberSource Payment Tokenization with remote secure storage. Card data is no longer stored in Sleepy’s databases, dramatically reducing the company’s PCI DSS scope.

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Datasheets

Global Payment Services

arrow Global Tax Calculation

CyberSource Global Tax Calculation provides real-time tax calculation for sales originating worldwide. Our hosted service makes global tax calculation easy to implement and maintain.

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arrow Dynamic Currency Conversion

Dynamic Currency Conversion (DCC) capability provides a value-added service to your international customers. CyberSource offers First Data's DCC service, providing your international customers the choice to pay in their credit card currency yet still funding you in U.S. dollars.

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Fraud Management

arrow Managed Risk Services

CyberSource maintains risk experts on six continents. With this global knowledge network, our team works to identify new fraud trends before they impact your business. As your business expands to new geographies or new channels such as mobile, you can count on CyberSource to be your trusted partner.

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arrow CyberSource Fraud Alert Datasheet

Traditionally, online merchants receive chargeback notices 4-6 weeks after the purchase transaction. This is often too late for you to take action to prevent the chargebacks, resulting in financial loss. With CyberSource Fraud Alert, you receive notifications in near real-time as soon as the issuing bank confirms the fraud, allowing you to take action quickly to prevent chargebacks.

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arrow Payer Authentication Service Datasheet

CyberSource payer authentication service gives you the online payment guarantees and discounts offered by major card programs via one easy connection. Implementing payer authentic allows you to minimize customer disputes, receive chargeback protection, and obtain relief from fraud liability.

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arrow Mobile Payment Management Trends Datasheet

Mobile commerce is exploding, doubling from 9% of all eCommerce sales in 2012 to a projected 18% in 2014. CyberSource’s datasheet on mobile payment management trends in the past year offers insight into emerging mCommerce trends in relation to the merchant.

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Payment Security

arrow Account Updater Datasheet

For businesses that store customer payment card data, CyberSource offers an Account Updater service, helping to increase your authorization approval rates and improve revenue retention.

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arrow Secure Acceptance Web Mobile Datasheet

Secure Acceptance Web/Mobile is a hosted solution. Payment data passes directly from the customer to secure CyberSource servers, significantly reducing your PCI DSS footprint. The transition is seamless to the customer and does not interfere with the checkout process.

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arrow Secure Acceptance Silent Order POST Datasheet

Secure Acceptance Silent Order POST can significantly reduce your PCI DSS footprint by sending payment data directly from your customer’s browser to CyberSource servers. Your web application infrastructure does not come into contact with payment data and the transition is “silent”; providing a seamless checkout experience for the customer.

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arrow Payment Security Services: FAQs

This document discusses frequently asked questions on the implementation and use of hosted payment acceptance, tokenization, order handling, and PCI DSS compliance in a merchant environment.

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arrow Tokenization-Payment Data Out: Securing Payment Data Storage

By using tokenization, you can completely move your customer’s credit card information out of the environment. You no longer need manage the storage, maintenance, or processing of that data; CyberSource takes care of that for you.

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arrow CyberSource Secure Oracle Payment Datasheet

CyberSource Secure Oracle Payment Acceptance removes payment data from your Oracle EBS environment using hosted payment acceptance and tokenization. With sensitive payment data out of your environment, the Oracle application components are no longer part of your organization’s PCI DSS scope.

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arrow CyberSource Secure Siebel Payment Datasheet

CyberSource Secure Siebel Payment Acceptance removes payment data from your Siebel environment using hosted payment acceptance and tokenization. With sensitive payment data out of your environment, the Siebel application components are no longer part of your organization’s PCI DSS scope.

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arrow Reducing PCI Compliance Scope: Take the Data Out

A Payment Card Industry Data Security Standard (PCI DSS) audit is a resource intensive process that reaps few rewards. This brief will discuss a solution to limiting the PCI audit costs for a Card-Not-Present (CNP) merchant.

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Reporting & Reconciliation

arrow Merchant Account Reports Datasheet

Quickly and efficiently reconcile payment activity to bank statements from one single source. CyberSource Merchant Account Reports make it easy and accurate.

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Industry Solutions

arrow Fraud Management for Airlines

Work smarter — not harder — to detect and deter fraud threats without impacting your good customers. Improve fraud screening automation and streamline your review process with CyberSource Decision Manager and Managed Risk Services.

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arrow Retail Merchant - Payment Management Solutions

CyberSource provides advanced processing systems and services to manage payment activity throughout your entire payment pipeline. Solutions work across multiple channels, supporting autonomous or centralized payment systems.

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arrow Digital Games - ePayer Management Solutions

CyberSource provides you with systems and services to manage ePayments throughout your entire “Payment Pipeline™” to capture more profit. As your business grows, CyberSource can rapidly scale to support your online payment processing needs –on demand, worldwide. Experienced integration and management services can further reduce burden on your operations.

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Reports

arrow 2013 Online Fraud Report - 14th Annual Edition

This annual industry report has become a mainstay for finance, risk and eCommerce professionals. Survey focus areas are online fraud's impact on business, merchant efforts to manage fraud and plans to combat online fraud in the future.

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arrow Airline Online Fraud Report

Based on data collected from airlines worldwide, this report examines the online payment risks in the airline industry. Get fraud management trends, techniques and practices that airlines employ to protect revenue.

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arrow 2012 Payment Security Survey Report

Survey Conducted by the Ponemon Institute. Sponsored by CyberSource and Trustwave.

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White Papers

arrow The State of Pay in Online Travel

This paper is focused on online payments across airlines, lodging and travel intermediaries, examining travel payment processing in the context of globalization, e-commerce and mobile services.

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arrow Global Payment Options

One of the most important aspects to consider when localizing your website for foreign markets is payment acceptance. Accepting regional or country-specific payment types can provide a dramatic lift in online sales. Download this whitepaper to learn about various global payment methods to take your business into select countries including Brazil, Canada, China, France and others.

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arrow A Practical Guide to Global ePayments

Get insights to make global payment implementation and management easier, safer and more secure. Whether you're transacting global payments or just embarking on international acceptance, this white paper has over 18 pages of statistics, analysis and charts to help you reach over 190 countries.

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arrow CyberSource Enterprise Payment Security 2.0

We bust three popular payment security myths and show you how they have been limiting your options to achieve Enterprise Payment Security 2.0. In addition, there is a case study illustrating how this approach is implemented in real life.

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arrow A Manager's Guide to Comparing the Cost of Payment Security Strategies

We bust three popular payment security myths and show you how they have been limiting your options to achieve Enterprise Payment Security 2.0. In addition, there is a case study illustrating how this approach is implemented in real life.

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arrow Payment Security Practices and Trends Report

To help businesses understand management trends and practices among their peer group, CyberSource and Trustwave, in partnership with the Merchant Risk Council (MRC), commissioned the Payment Security Practices and Trends Survey. This report summarizes the survey's findings and provides insights and industry benchmarks as well as emerging industry trends.

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arrow Improving Automated Screening to Overcome Increasingly Sophisticated Fraud

By using these techniques, you can identify fraud without needing to rely on fraudsters showing weakness through errors in transaction data.

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On-Demand Webinars

Payment Data: Don't Store It, Don't Handle It

Explore what solutions you should consider to help you address two of the three design tenets of the new strategy - eliminating the capture, and eliminating the storage, of sensitive payment data from your environment.

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The Basics of Payment Card Industry Data Security Standard (PCI DSS) Requirements

Payment security (PCI) experts provide insight and case studies to help you protect your brand, streamline compliance and bolster consumer confidence.

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Get the Edge on Tokenization: Simplify Payment Security

This webinar discusses an overall payment security landscape and the costs associated with managing credit card data.

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If you would like to receive detailed information about our specific payment processing, fraud management and payment security solutions, please contact the CyberSource team.