Introduction

Welcome to CyberSource Advanced—payment solutions that enable you to manage your business online with ease and efficiency. This guide is designed to provide an overview of the different features and options available with your CyberSource account, as well as how to take advantage of them.

The Business Center login page is at https://ebc.cybersource.com. There are three fields required for logging in: your Merchant ID, User Name, and Password. When you first log in, the merchant ID and user name are usually the same.


	The Test and Live Business Center environments use separate user accounts, roles, and permissions.

The first time you log into the Business Center, the system will prompt you to create a permanent password. Choose a new password by following these requirements:

■	The password must contain at least 8 characters and no more than 50.

■	The password cannot contain the user name or be same as the last 15 passwords.

■	The password must contain at least 2 letters.

■	The password cannot contain more than 4 instances of the same character.

■	The password must contain at least 5 unique characters.

■	The password must contain at least 2 unique numbers (symbols count as numbers).

■	The password cannot be changed more than three times in 24 hours.

You will also be prompted to answer a secret question (i.e. password recovery question), which will be saved with the answer in the database. If you forget your password, when attempting to log in to the Business Center, this question will appear on the screen to verify your identity. You will need to answer the question correctly to be allowed to log into the Business Center. Your password will expire in 90 days.

Please note that for your security, your account may be locked due to too many unsuccessful login attempts. In this scenario, you will need to contact CyberSource Customer Support in order to unlock your account.

User Management

You can create additional user names under your merchant ID with varying permissions allotted to each user name. To create a new user name, click on the Account Management tab and select > User Administration.

Once you have added a user, you will be redirected to the User Update page with a User Added confirmation message. From here, you can add the user’s email address as well as customize their role and permissions. When you are done customizing the user permissions, click the Update button at the bottom to save the changes made.

If you ever need to disable or enable a user, revise permissions, or change a user’s password, go back to the User Administration page and click on the user name you wish to update.

If you have a question regarding CyberSource services, please review previously asked questions in the Knowledgebase, accessible at the following URL: http://support.cybersource.com/cybskb/index?page=home.


	To ensure that you receive communications from CyberSource, we suggest adding CyberSource to the approved list in your email system. Emails coming from CyberSource end with “@cybersource.com”. By placing CyberSource on your approved list, it should help ensure that our emails do not get filtered out as spam.

Business Center
https://ebc.cybersource.com

Test Business Center
https://ebctest.cybersource.com

CyberSource Support Center
http://support.cybersource.com

Using the Reporting System
http://www.cybersource.com/support_center/support_documentation/services_documentation/reporting.php

CyberSource Decision Manager Developer Guide Using the Simple Order API
http://www.cybersource.com/developers/develop/cybersource_services/fraud_management/

CyberSource Decision Manager Developer Guide Using the SCMP API
http://www.cybersource.com/developers/develop/cybersource_services/fraud_management/

Reporting Developer Guide
http://apps.cybersource.com/library/documentation/dev_guides/Reporting_Developers_Guide/html/

Recurring Billing
http://www.cybersource.com/developers/develop/cybersource_services/payment_security/

Payment Tokenization
http://www.cybersource.com/developers/develop/cybersource_services/payment_security/

Account Updater User Guide
http://apps.cybersource.com/library/documentation/dev_guides/Account_Updater_UG/html/

Stored Value Services Implementation Guide
http://apps.cybersource.com/library/documentation/dev_guides/Stored_Value_IG/html/