Services

There are a variety of services, tools, and features available for your account, including the following:

■	Virtual Terminal Order Processing

■	Recurring Billing and Subscriptions*

■	Decision Manager, Advanced Fraud Screening*

■	Stored Value and Gift Certificates*

* The availability of these features depends on your account setup. These services may require signup and additional fees.

Virtual Terminal

The Virtual Terminal is similar to an Internet-based version of the credit card terminals used at retail stores. You can use the Virtual Terminal to process orders placed by mail, telephone, or email.

To process a transaction, select the Virtual Terminal tab and click Process Orders. In the New Order page that follows, fill in the payment, credit card, and customer information pertinent to the order.

You can edit which fields to require in the New Order page within the Virtual Terminal settings, located under the Virtual Terminal tab. Generally, the order form asks for the following specific pieces of information:

Payment Information

■	Total Amount The total amount you would like to process for the order, which needs to include any taxes and/or shipping costs.

■	Currency Default currency is United States Dollar.

■	Payment Type How the customer chooses to pay for the purchase, such as credit card or check.

■	Service Fee Indicates if a service fee will be added to the transaction. This field is automatically checked once the merchant is configured in the Partner Portal.

Credit Card

For each credit card transaction, you specify the type of transaction:

■	Authorization: You request an authorization when a customer makes a purchase. An authorization ensures that your customer’s credit card account is open, is in good standing, and has funds available to complete the purchase. This option is the default.

■	Sale: A sale authorizes the credit card and captures the authorization. Credit card associations require that you choose Sale only if you fulfill the order immediately, for example, for purchases at a retail store. For online orders, you must ship the goods before you capture the funds.

■	Credit: (Card-not-present transactions only) This option is available if your payment processor supports stand-alone credits, which are credits not associated with an existing authorization.

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Capture with Verbal Authorization: (Card-not-present transactions only) This option is available for card-not present transactions if your payment processor is TSYS (formerly known as Vital Processing Services). You can call a voice authorization center to obtain a verbal authorization code. You can then use this code to process a credit card transaction in the Virtual Terminal. You can use this option in conjunction with Level II fields. This option is equivalent to processing a sale (authorization and simultaneous capture). After processing, these transactions are indistinguishable from other credit card transactions. You can process a verbal authorization only with the same processor that gave you the verbal authorization. Otherwise, the transaction will fail.

Select the type of credit card type, such as MasterCard, Visa, or American Express. The selection available corresponds with the choices you select in the Virtual Terminal Settings page.

■	Credit Card Number: accommodates 18 digits but no spaces or dashes

■	Expiration Date

Customer Information

Your customer’s name, address, and other contact information.

Once you have filled in all the information, click Submit. You will be redirected to your Transaction Receipt.

Order Information

A description of your store and your contact number.

Level II and Additional Level III Fields

Level II Fields

Level II cards, which are also known as Type II cards, provide consumers with additional information on their credit card statements about their purchases. Level II cards enable consumers to more easily track the amount of sales tax they pay and to reconcile transactions with a unique customer code. Level II cards are separated into two categories:

■	Business/Corporate Cards—Given by businesses to employees for business-related expenses such as travel and entertainment or for corporate supplies and services.

■	Purchase/Procurement Cards—Used by businesses for expenses such as supplies and services. These cards are often used as replacements for purchase orders.

Each processor supports a different set of Level II fields. If your business is not in the United States, you must use additional fields.

The behavior and requirements that apply to the customer information fields in the previous section also apply to these fields. For more information on these fields, see Level II and Level III Field Requirements.

Level II Duty

Amount charged on imported and exported items.

Level II Purchase Order Number

Purchase order number or customer reference ID that is provided by the customer. Note that this number is different from the Customer ID mentioned above in the Customer Billing Information section.

Level II Tax

Amount of tax in the order.

Level II Tax Exempt

Tax exemption status of the order.

Level III and Additional Level II Fields

Purchasing cards are special credit cards that employees use to make purchases for their company. You provide additional detailed information—the Level III data—about the purchasing card order during the settlement process. The Level III data is forwarded to the company that made the purchase and allows the company to manage its purchasing activities.