CyberSource Support Offerings

CyberSource understands the fact that implementing and maintaining a commerce site is not without its challenges. To help you meet these challenges, CyberSource has developed several support packages. The packages were created so that you may tailor your support requirements to your technological and financial needs. Because you may find that the level of support needed by your staff changes over time, you do have the flexibility to modify your support package at any point of your contract.

Our experience is offered in both implementation and ongoing support programs. We have designed distinct packages to provide you complete flexibility in choosing the package that is right for you.

Implementation Package and Features

Sure Start
Orientation & Account Configuration	Technical Support
Orientation to CyberSource Orientation to Banking Network Account Set-up For Payment Processing CyberSource Transaction Account Configuration	Knowledgebase & Support Screen Access Email Support Telephone Support Integration and Workflow Planning & Review

Sure Start Enterprise
Orientation & Account Configuration	Technical Support
Orientation to CyberSource Orientation to Banking Network Account Set-up For Payment Processing CyberSource Transaction Account Configuration	Knowledgebase & Support Screen Access Email Support Telephone Support Priority Response & Priority Escalation Integration and Workflow Planning & Review Assigned Technical Support Manager

Sure Start On Site

Sure Start On Site for Risk Management
One week session supports planning and installation of Risk Manager and Fraud Screen solutions.

Sure State On Site for Payer Authentication
One week session supports planning and installation of Payer Authentication solutions.

Sure Start On Site for Payment Processing
Custom session supports planning and installation of credit card and electronic check solutions.

Ongoing Support Packages and Features

Enterprise Service Agreement
High Level Features Dedicated Technical Support Account Manager (tSAM) Access to CyberSource Support Center E-mail Support Telephone Support Online Transaction Reports More Information