Features
Performance Monitoring
- Two levels of service, both including customized reporting:
- An assigned Risk Analyst actively manages your fraud strategies and
Decision Manager configuration, in consultation with you, to meet
performance metrics - An assigned Risk Analyst performs analysis and makes best practice
recommendations. You manage and configure Decision Manager
- Regional teams with local knowledge serving six continents
- Managed risk analysts with fraud expertise from your industry
- Latin American teams in Brazil, Mexico, and Miami
- Multilingual operations: Spanish, English, and Portuguese
Screening Management
- Outsourced fraud operations service (automated screening and manual
review) - Ability to use for all operations or selected markets, or for peak volume
overflow - Includes Performance Monitoring services plus team of review experts
- Staffed globally to provide 24/7 coverage
- Latin American teams in Brazil and Costa Rica
- Multilingual operations: Spanish, English and Portuguese
- PCI-compliant, state-of-the-art call center facilities, audited by Visa
Security officers
- Includes agreement to performance metrics
Benefits
Our team of multi-industry risk analysts, representing more than 450 years
of global fraud fighting experience, help you:
- Accept more good orders and reduce fraud by optimizing Decision
Manager configuration - Open new channels by providing risk management insights and guidance
- More safely expand into new markets by leveraging the knowledge of our
local risk experts - Handle peak season volume by supplementing your team with experienced
review resources
