Managing fraud amid COVID-19

The payment and fraud landscape has changed drastically in the past year. Businesses have had to rapidly respond to new fraud threats, drops, or surges in order volume and new government policies.

For some industries, attempted fraud rates have increased as fraudsters attempt to exploit vulnerabilities in fraud screening. It’s crucial for businesses to pivot their business models and support customers in new ways. Managing fraud has taken on a whole new meaning, and we have long-standing expertise to help your business through this challenging time.

Review your current fraud strategy to see if it’s flexible enough to incorporate rules-based decisions based on data-driven insights for unexpected changes.

Decision Manager is an enterprise fraud management solution that offers the tools and intelligence from more than 32 billion transactions processed worldwide by Visa and Cybersource to help identify risky or fraudulent transactions.

It applies advanced artificial intelligence to make smart payment decisions based on your priorities. Gain the insights you need to adjust your risk strategy as you shift your payment processing to better align with your customers’ purchasing patterns:

With Managed Risk Services,¹ you get access to Cybersource’s team of expert risk analysts who can complement or extend your in-house team. Operating across six continents, they identify risky patterns and fraud trends before they impact your business.

This experienced team can help optimize Decision Manager results, discuss new approaches and enable you to scale operations during busy or challenging periods.

With customers increasingly making purchases online, you may ask them to create an account to track their purchases. But this is opportunity for fraudsters to exploit customer information, take control of existing accounts or establish a new, fake accounts. Account takeover attacks can lead to card testing, fraudulent payments, and undermining trust and loyalty among valued customers.

Account Takeover Protection actively monitors new account creation and account usage behaviors to help you more accurately authenticate your customers’ accounts. 

Our Fraud Management Essentials solution helps small and medium sized businesses minimize costly fraud attacks. With ready-to-go fraud filters, you can automatically monitor every order, while still providing a seamless customer experience. Start protecting your revenue.