Contactless cards take center stage

The pandemic significantly heightened local demand for contactless cards as shoppers sought payment methods to reduce their exposure to potential pathogens. By the end of 2021, when the spending limit for contactless cards in the U.K. increased to £100, an estimated 135 million such cards were in circulation in the country.

Online shopping: now in store

34% of in-store shoppers now use mobile phones to enhance their shopping experience. 

Embrace a friction-free future

Shopping is now 24/7: how can merchants deliver a seamless but secure experience?

Payment options: key to sales

Consumers are 63% more likely to shop with merchants that offer their preferred payment options.

Get the full global picture, download now

Please fill in the form to download the Global Digital Shopping Index series.

Currently available reports:

  • The 2022 Global Digital Shopping Index (PDF)
  • The 2022 Global Digital Shopping Index: U.S. edition (PDF)
  • The 2022 Global Digital Shopping Index: SMB edition (PDF)
  • The 2022 Global Digital Shopping Index: Australia edition (PDF)
  • The 2022 Global Digital Shopping Index: Brazil edition (PDF)
  • The 2022 Global Digital Shopping Index: U.K. edition (PDF)


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6

Countries analyzed in detail

13,114

Shoppers surveyed globally

3,100

Merchants who provided insights

Country reports: A world of data

U.S. (April 2022)

In 2021, there was a rise of 34% in U.S. merchants offering in-store pickup facilities.

Australia (June 2022)

In Australia there was a 47% annual increase in mobile shopping.

Brazil (June 2022)

Nearly two-thirds of Brazilian merchants now offer an in-store pickup option.

U.K. (July 2022)

UK shoppers are the least likely to use phones while shopping in store.

UAE (coming soon)

59% of UAE consumers use their phones while shopping in store.

Mexico (coming soon)

81% of Mexican merchants now offer voice-activated shopping.

Download the reports

For in-depth analysis and key trends, download the full series of reports now

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