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Cybersource transaction responses will contain either reason codes or reply flags, depending upon the integration method employed.
A reason code is a response from Cybersource servers for production transactions submitted using the following methods:
Please review the section headings to determine which apply to your situation.
If you previously verified your email address within Business Centre, you can reset your password by selecting Forgot Password? from the login screen. Otherwise, a member of your organisation with administrator privileges may reset your login.
Contact Cybersource Support to request an unlock of your account. A new password will be sent to the Technical or Business contact listed for the account in Business Centre under Account Management > Contacts. Otherwise, for security purposes, you must provide information about your payment processor such as the Terminal ID.
If you are the administrator of the account, you can unlock them by performing the following steps:
If you are certain your password is correct, your Merchant ID / User ID combination is valid, have tried to reset your password, and you are still unable to sign to your account, please verify that the URL you use matches this URL exactly: https://ebc.cybersource.com/ebc2. If you use a bookmark, edit the link so that it contains only https://ebc.cybersource.com/ebc2.
To issue a refund, use follow-on credits to credit your customers' credit card. This credit functionality is available after the capture has been settled.
A follow-on credit references a prior capture transaction in the Cybersource system, and may be requested within 60 days of the original authorisation; after that, you (typically) must issue a stand-alone credit.
Follow the instructions to create a credit request, provided in the Credit Card Processing > Crediting a Payment subsection of the following documents:
Visit the Developer Centre for guides about integrating the REST API with your payment network systems.
Reason code 203 is a general decline by the issuer with no additional information provided. Your customer can investigate the reason for the decline directly with their card issuer. You can assist them by obtaining the Transaction Reference Number and sharing it with the bank/issuer to locate the transaction and discover the reason for the decline.
To locate the Transaction Reference Number, please see Where do I find the Transaction Reference Number?