CyberSource customers are responsible for the maintenance of their communication with CyberSource servers.
Using the various networking tools which are available, customers can resolve the current host names of CyberSource servers locally. CyberSource applications should be set to direct requests of CyberSource hosts to a host name, as opposed to an IP address.
Appreciating that some network applications (firewall software applications, for example) do not allow the use of host names, customers may perform a DNS lookup to resolve a CyberSource host name to an IP address; however, customers should be aware that it is their responsibility to maintain the timeliness of the IP resolution for a CyberSource host name.
While CyberSource works to maintain a dependable network environment to which the customer can send requests, the possibility exists for network disruption between CyberSource and the customer. In order to ensure that any service disruption has limited impact on the consumer, please be sure to keep the following in mind:
Put an order queue system in place:
Customers should have a system that allows them to continue to receive orders from consumers. Such systems might include a database that collects all consumer information and then submits all the collected information once the connection to CyberSource has been re-established.
Collect the following information when working with CyberSource Customer Support to resolve connection problems: