Online shopping: now in store
Consumers around the globe are more regularly using their smartphones to enhance their in-store shopping journeys, and Australian consumers are no exception. Our research shows that 32% of all brick-and-mortar shoppers in Australia in 2021 used their smartphones while making their most recent in-store purchases. Download the report to learn more.
Online shopping: now in store
34% of in-store shoppers now use mobile phones to enhance their shopping experience.
Embrace a friction-free future
Shopping is now 24/7: how can merchants deliver a seamless but secure experience?
Payment options: key to sales
Consumers are 63% more likely to shop with merchants that offer their preferred payment options.
Please fill in the form to download the Global Digital Shopping Index series.
Currently available reports:
More reports will be available soon. Please fill in your details and tick the subscribe box and we’ll keep you updated.
6
Countries analysed in detail
13,114
Shoppers surveyed globally
3,100
Merchants who provided insights
USA (April 2022)
In 2021, there was a rise of 34% in USA merchants offering in-store pickup facilities.
Australia (June 2022)
In Australia there was a 47% annual increase in mobile shopping.
UK (coming soon)
UK shoppers are the least likely to use phones while shopping in store.
Brazil (coming soon)
Nearly two-thirds of Brazilian merchants now offer an in-store pickup option.
UAE (coming soon)
59% of UAE consumers use their phones while shopping in store.
Mexico (coming soon)
81% of Mexican merchants now offer voice-activated shopping.
For in-depth analysis and key trends, download the full series of reports now