We understand what a challenging time this is for you and your business. These are unprecedented circumstances, with many physical stores seeing lower foot traffic or closing temporarily.
We understand that many of you are adapting your business model to support your customers online and keep your business running. Given the evolving landscape you are facing, we want to provide some tips and reminders that may help you grow—and protect—your business during this time.
Give your customers options to pay online and pick up later
Many retail stores are offering their customers the ability to place an order, pay online and pick up at the store or curbside. This is a great way to continue selling your current and upcoming inventory, while still minimizing physical contact.
Help protect from fraud
Unfortunately, fraudsters are quick to take advantage of any weakness in the ecosystem. With the increase in online orders, you could see more fraudulent order attempts. You should make sure your current fraud strategy is set up to help protect against fraudulent orders, card testing attacks, account takeovers and more. Below are a few key instances you may need to be concerned about:
- Increased card testing attacks. Fraudsters will continue to use websites to test the validity of stolen cards. Stay ahead of the game with more information on payment card testing.
- Account takeover. This can take a number of forms, but especially targets card-on-file models. Fraudsters take over both newly created and dormant accounts on file to use for fraudulent orders. A few traits to look for include multiple recent shipping address changes or a rise in older, dormant accounts placing orders.
- Account origination fraud. Similarly, with so many new accounts from shoppers who are moving to online purchases, it may be harder to see the new, fraudulent accounts. Consider being proactive about getting a secondary email or mobile phone number to help confirm your customers’ identities.
We can help
We have several options available to help you with your overall fraud strategies. Please contact your account manager or Cybersource support if you need help adjusting your current settings, or need help in setting up a new solution.
Let’s do this
We are encouraged by all the good we are seeing in our communities in spite of all the challenges we’re facing. We hope you, your family, friends and loved ones stay safe. Take care of yourselves and each other. We’ll get through this.