Stability at scale
Helping Dream11 stay in the game when transactions spike
Dream11 is one of the world’s largest fantasy sports platform, with more than 150 million users. It is the flagship brand of Dream Sports, India’s leading sports technology company. Cybersource has been working with Dream11 to provide a resilient payments system capable of handling transaction peaks during big ticket matches.
The challenge: processing payments at peak times
Many online merchants record a steady and predictable stream of transactions day in and day out. But the nature of Dream11’s business means huge spikes in activity on large match days.
Among the 12 most popular sports on Dream11’s platform are cricket, football, and kabaddi. For any live match between two teams, Dream11 users can create a fantasy team from the available athletes for that match. They can then pit their fantasy team against others in free and paid contests, with individual performances in the live match determining the success of the fantasy teams.
Users often make changes to their teams and join contests in the last 30 minutes before the start of a given match, resulting in huge spikes in transaction loads with potentially millions of payments that need to be processed within minutes.
A collapse of its payment system during this spike, particularly ahead of a high-profile match, would result in a sub-optimal user experience and loss of revenue.
What we did: built a robust and seamless system
Delivered at speed
Dream11’s challenge required a tailored solution. In a little over a month, Cybersource helped them implement a resilient payment system.
99.999% uptime1
Cybersource has an intimate understanding of spike scenarios, often experienced by large retailers during flash sales and by charities in times of crisis. With our payments expertise, combined with Visa’s state-of-the-art data centers, we quickly established a system that can manage Dream11’s huge transaction peaks with the promise of 99.999% uptime.1
The difference our work made
Dream11 now has a payment system it can rely on to optimize payment success rates during peak transaction windows.
An improved user experience
For Dream11 users, a seamless payment experience means no frustrating delays or failures when time is of the essence.
1 Data is measured and validated from internal instance of Tableau Server based on payment volume from the Cybersource and Authorize.net Product Fact data source. Provided by payment processing product team. Data is measured and validated from internal instance of Tableau Server based on billable transactions from the Cybersource and Authorize.net Transaction Fact data sources.