of consumers use digital features to shop and pay for purchases, even when shopping in a store.
87%
26%
of eCommerce shoppers across all surveyed countries used BOPIS or curbside pickup options for their most recent purchases.
4%
YoY decrease in shopper satisfaction in the US after businesses eliminated many of the features consumers find relevant.
Let customers pay their way
Customers rank their preferred payment methods as the no. 1 most important digital capability. Offering them is a quick way to grow revenue.
Less contact, less friction
Contactless payments are becoming increasingly popular. In the US alone they increased from 1.7% to 11.8% in the last year. Reducing friction increases customer satisfaction.
Customers prefer digital wallets
The use of digital wallets is increasing globally. Accepting this payment option locally will help you to easily scale your business.
Get the report
Register now to download the “Global Digital Shopping Index” reports.
Available reports
The 2023 Global Digital Shopping Index: Global Edition
The 2023 Global Digital Shopping Index: U.S. Edition
The 2023 Global Digital Shopping Index: Small Business Edition
The 2023 Global Digital Shopping Index: U.K. Edition
Make payments an advantage for your business with Cybersource
Cybersource has the right tools to make payments work your way in 2023.
Payment acceptance
Accept popular payment methods from around the world. Our modular payment solutions support seamless transactions using a single integration.
Fraud management
Get tools and expert help to reduce fraud and accept more valid orders across channels and geographies, providing you with global payment solutions that you can trust.
Payment security
Keep sensitive payment data off your network and prioritize security in your card payment solutions. Our solutions can reduce your exposure to risk and simplify your PCI DSS compliance.
Unified commerce
Recognize and serve customers across channels, while delivering a seamless, personalized experience.
Payments your way
Want to learn more about how digital features and payments can help your business succeed?