The Chat Commerce platform

Region: North America, Middle East and Southern Africa

Vertical: eCommerce

Our Chat Commerce platform allows companies to have rich conversational interactions with their customers on the largest messaging channels in the world. In partnership with Cybersource, we now bring payment acceptance to business messaging with our text-to-pay experiences delivered at scale.

With competitive messaging rates, powerful orchestration tools, and a sharp focus on revenue and CX goals, we enable our clients to lower acquisition costs while maximizing value and enhancing customer relationships across all stages of the consumer lifecycle. We believe that communicating with a business should be as easy as chatting with family and friends using the mobile devices and apps they already use every day.

Clickatell has been in mobile messaging for over 20 years, covering more than 200 territories with 1000+ networks, effectively reaching 85% of the world’s population. Our solutions are deployed to 10,000+ customers across multiple enterprise industries including retail, travel, banking, telecommunications, and education.

Why Clickatell?

  • Advanced Messaging: Create relevant, helpful, actionable brand experiences for your customers, allowing them to get more done with mobile messaging, right in the palm of their hand.
  • Build With You: All of our products and services include set-up and support. Leverage our expertise to assist in building customized workflows to optimize business outcomes. Your success is our success.
  • Chat Commerce: Enable payments and transactions right in the conversation. Reduce friction and make it easier for your customers to get the products and services they desire, and easier for you to get paid.

Partner integration overview

A comprehensive pay-by-text solution

Clickatell and Cybersource together deliver credit card payment acceptance, digital wallet payment acceptance and fraud management services that allows businesses to securely request payment from their customers by sending them a secure link.

This comprehensive pay-by-text solution helps businesses to deliver secure, contact-free checkout at scale, in SMS and WhatsApp, providing frictionless customer experiences at the digital point of sale.

Request payment via:

  1. Chatbot: as part of an automated workflow
  2. Live agent: while messaging an agent in real time
  3. OMS plugin: while speaking to a call center agent
  4. Enterprise APIs: triggered programmatically from a mobile/web app