PFS
PFS, a Cybersource partner, offers payment and fraud services that create branded customer experiences for our clients in three areas including payment processing and fraud risk management, fulfillment, and customer care.
Create the experiences customers expect
Region: North America
Vertical: Order management and eCommerce
The PFS experience is defined by responsiveness to our clients’ needs and a culture of exceptional workmanship at all stages of the order fulfillment process from the website to delivery and customer care. Our cutting-edge technology, rigorous quality controls, robust training protocols, and insights gleaned from more than two decades in the industry create the experiences that our clients and their customers expect.
Partner differentiators
The PFS experience is defined by responsiveness to our clients’ needs and a culture of exceptional workmanship at all stages of the order management process including payment processing and fraud risk management.
Our solutions mitigate fraud and reduce & control chargebacks to save money and create a seamless transaction. Our expertise in fraud prevention that helps lower decline rates, reduce false-positive rates and minimize chargebacks, directly impacts your bottom line. In 2019, we averted $446 million in potentially fraudulent transactions, i.e. orders that fell outside the risk tolerance or business thresholds.
We operate across Western Europe and North America in a seamless solution to support global payment and fraud needs with a level of reliability and flexibility that other partners cannot always offer. In addition, PFS is known for our flexibility and adaptability. We are experienced in dynamically adapting our workforce and operations to support seasonal peaks and unexpected spikes, including efficient management of shared resources.
We accomplish all of this while infusing your values throughout the customer experience with a uniquely branded experience.
Integration overview
PFS and Cybersource partner together to support payment acceptance of Credit Cards, PayPal, ApplePay, GooglePay and international payment management and multi-currency services. Our joint solution also supports Payment Security and Fraud Management solutions, with the highest level of PCI compliance.
If you require integration of our OMS with your ERP or other systems, PFS' Systems Integration team has tools, technologies, and services to integrate with any system in use. We support real-time and batch interfaces and can deploy our IBM Sterling Integrator for EDI interfaces.