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Cybersource transaction responses will contain either reason codes or reply flags, depending upon the integration method employed.
A reason code is a response from Cybersource servers for production transactions submitted using the following methods:
The SCMP integration method offers a related response value called a reply flag.
Visit Support Center to view a description of each return value and access additional references.
Please review the section headings to determine which apply to your situation.
I am not an administrator
If you previously verified your email address within Business Center, you can reset your password by selecting Forgot Password? from the login screen. Otherwise, a member of your organization with administrator privileges may reset your login.
I am an administrator and need to unlock my own account
Contact Cybersource Support to request an unlock of your account. A new password will be sent to the Technical or Business contact listed for the account in Business Center under Account Management > Contacts. Otherwise, for security purposes, you must provide information about your payment processor such as the Terminal ID.
I am an administrator and need to unlock another user's account:
If you are the administrator of the account, you can unlock them by performing the following steps:
I am still denied access after resetting my password
If you are certain your password is correct, your Merchant ID / User ID combination is valid, have tried to reset your password, and you are still unable to sign to your account, please verify that the URL you use matches this URL exactly: https://ebc.cybersource.com/ebc2. If you use a bookmark, edit the link so that it contains only https://ebc.cybersource.com/ebc2.
Visit the Support Center to learn more about logging into the Business Center.
To issue a refund, use follow-on credits to credit your customers' credit card. This credit functionality is available after the capture has been settled.
A follow-on credit references a prior capture transaction in the Cybersource system, and may be requested within 60 days of the original authorization; after that, you (typically) must issue a stand-alone credit.
How to issue a follow-on credit
How to issue a follow-on credit through the API
Follow the instructions to create a credit request, provided in the Credit Card Processing > Crediting a Payment subsection of the following documents:
Visit the Developer Center for guides about integrating the REST API with your payment network systems.
Reason code 203 is a general decline by the issuer with no additional information provided. Your customer can investigate the reason for the decline directly with their card issuer. You can assist them by obtaining the Transaction Reference Number and sharing it with the bank/issuer to locate the transaction and discover the reason for the decline.
To locate the Transaction Reference Number, please see Where do I find the Transaction Reference Number?
If you are an existing Decision Manager customer, you can access the documentation by signing in to Business Center and selecting Business Center > Documentation > Guides from the left navigation panel.
If you are not currently a Decision Manager customer, please contact your sales representative.