The challenge: fighting fraud without frightening customers

Prior to 2018, Myer’s online business was supported by legacy fraud management systems that were not sufficiently scalable. The fraud team were having to manually review ~10% of online transactions—investing 330 hours a week in the process. The need for a more modern approach to fraud prevention was required to decrease fraud, improve operational efficiency, and decrease the danger of exceeding the fraud thresholds of Visa and local regulators.

As our online business grew, we saw a great opportunity to put in place a more modern approach to fraud prevention, and Cybersource was a partner we could trust.

Gary Stones, General Manager Retail Operations, Myer

What we did: partnering up on a future-proof plan

Over the past five years, we have worked closely with Myer—step-by-step developing a truly best-in-class fraud management process delivered at speed.

A positive experience for customers

Less friction, no fraudulent transactions on their cards and genuine payments being accepted seamlessly all adds up to a far more positive experience for Myer customers.

1 Based on Myer’s data from Financial Year 2021, August 2020–July 2021
2 Based on Myer’s data from Financial Year 2022, August 2021–July 2022

Disclaimer note
The statistics in this section are made available by Myer. Visa does not make any representation or warranty about its completeness or accuracy and is not responsible for your use of or reliance upon the information contained herein, including errors or inaccuracies of any kind.

“As is” disclosure
Case studies, comparisons, statistics, research and recommendations are provided “AS IS” and intended for informational purposes only and should not be relied upon for operational, marketing, legal, technical, tax, financial or other advice. Cybersource neither makes any warranty or representation as to the completeness or accuracy of the information within this document, nor assumes any liability or responsibility that may result from reliance on such information. The Information contained herein is not intended as investment or legal advice, and readers are encouraged to seek the advice of a competent professional where such advice is required.

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All brand names, logos and/or trademarks are the property of their respective owners, are used for identification purposes only, and do not necessarily imply product endorsement or affiliation with Cybersource.