When outdated credit cards are declined, your customers have to update their payment information. That small, temporary setback could be just enough to cause a shopper to abandon their cart or go to another merchant.
Account Updater helps avoid that scenario by working behind the scenes to verify payment data and cross-referencing it with the information Visa, MasterCard1 and American Express2 have on file. This process helps improve the payment experience, which can increase customer satisfaction and boost loyalty.
Choose the model that fits your environment and helps you maximize the number of successful payment transactions. We have options available, Auto-Updater or Update Tool.
If you’re using CyberSource payment processing services, you can set up automated checks to review and update your saved accounts.
CyberSource Update Tool
You can also manually upload accounts stored on your network that are at risk of having failed payments (like soon-to-expire cards) to make updates.
1 The card issuer must be enrolled in the Visa Account Updater program, Mastercard Automatic Billing Updater or American Express Refresher.
2 Support for American Express is only available for merchants using our Token Management Service.
3 Cutting Failed Payments and Reducing Churn, https://info.recurly.com/hs-fs/hub/308856/file-2736554493-pdf/RecoveredRevenue_WhitePaper.pdf?t=1430264473440
4 The card issuer must be enrolled in the Visa Account Updater program, Mastercard Automatic Billing Updater or American Express Refresher.
5 Support for American Express is only available for merchants using our Token Management Service.