Managing payment risk can be a complex balancing act for eCommerce businesses. But you don't have to do it alone. Managed Risk Services from Cybersource expands and enhances your in-house fraud capabilities by adding experienced analysts who can step in to provide the extra knowledge to lower your payment risks.
Our analysts are located on six continents, have deep experience across different industries and geographies, and are well-equipped to fulfil a diverse range of roles and functions. We can help whether you're looking to turn your fraud management over to a trusted provider, or just need a little help fine-tuning your Decision Manager configuration or reviewing transactions during unusual or peak times.
Cybersource Managed Risk Services combines decades of collective risk management experience with a deep, nuanced understanding of how Decision Manager works and what it's capable of. That means we're ready to help your team:
Our analysts work closely with your team to understand your business operations and refine your risk management strategies, so you can reduce fraud, help maximise the potential acceptance of good orders and provide better payment experiences for your customers.
Opening a new sales channel, whether it’s selling products through a third-party marketplace or offering in-store pickup for online orders, carries its own set of unique risks. Cybersource Managed Risk Services can help you assess those risks, provide best practice security guidance, and create optimal strategies for new channels.
With a strong presence on six continents, Cybersource Managed Risk Services can help you understand the risk dynamics and streamline the process of entering new markets safely.
Support peak shopping season volumes or unusual situations. Managed Risk Services can help you develop effective operational strategies for dealing with unexpected businesses changes and provide the extra screening and review specialists you need to deal with peak holiday periods or unusual situations—without adding more staff.
More than 65 analysts on six continents with experience across dozens of industries. We have over 800 years of collective knowledge, which our analysts leverage with each engagement.
Experienced risk analysts leverage advanced machine learning models and data intelligence from billions of global transactions processed by Cybersource and Visa to proactively monitor, analyse, and address the latest payment risks.
Our analysts work closely and consistently with your in-house fraud teams to respond quickly to changing fraud dynamics and stay aligned with your fraud management strategies and goals.
Find the right service option for your organisation’s needs and requirements.
Performance Monitoring services
Jump Start service
A risk analyst will lead your team through detailed Decision Manager training that includes process flow mapping and building and documenting an effective risk management strategy—followed by 10 hours of ongoing remote consultation and support.
This project-based service provides a risk analyst to help your in-house team with Decision Manager rule recommendations and best practices based on chargeback analyses, Decision Manager Replay, Rules Suggestion Engine results, and other reporting metrics.