Our quiz will show you how your business stacks up against global benchmarks and how you can integrate best practices to raise your online shopping game.
Our shopping quiz, in collaboration with PYMNTS.com, can help you see how well your business scores with online shoppers. We’ll show you how your business stacks up against global benchmarks and how you can integrate best practices to raise your online shopping game.
Mobile phones are a vital tool in improving shopping experiences regardless of where, when, and how your customers are buying. Approximately 130 million consumers in Australia, Brazil, Mexico, the United Arab Emirates, the United Kingdom, and the United States now use their smartphones to shop.1
This is driving merchants to provide a full cross-channel shopping experience and implement the digital shopping features needed to support it—as can be seen in The 2022 Global Digital Shopping Index, a PYMNTS and Cybersource collaboration. The study examines the behaviors of 13,114 consumers and 3,100 merchants across Australia, Brazil, the UAE, the U.K., the U.S., and Mexico.
Our global shopping calculator measures how satisfied consumers are with the digital capabilities merchants offer that help consumers shop more efficiently. Let’s explore these categories and how your business can implement them.
Know me
Consumers appreciate it when you remember their personal details and shopping preferences. Showing them that you recognize them is a good baseline from which you can build further engagement and sales. Cybersource can help equip you with ways to make sure you never fail to recognize a returning customer.
Account Updater stores and keeps your customers’ digital payment information up to date on your system so your customers won’t need to resubmit new card details every time their card expires or is lost or stolen.
Token Management Service keeps your customers’ digital credentials secure by turning sensitive data into a unique, irreversible token. Our powerful token unifies customer data across all channels, so you can provide a seamless experience, wherever they choose to shop.
Value me
It always pays to think of ways to reward customer loyalty. Whether it’s coupons, discounts or promotions, there’s a range of options to make yours feel appreciated. Even sending them exclusive information or suggestions based on their browsing history can really add value to the customer experience.
Token Management Service provides you with a comprehensive view of your customers’ shopping habits across multiple channels and devices so you can deliver exceptional customer experiences while keeping them secure.
Make it easy for me
It’s important to prioritize making the shopping experience as easy as possible for your customers. Whether you decide to increase the number of buying channels, allow in-store pickup, or offer free shipping, there are a number of ways Cybersource can help your business take friction out of the purchasing process.
Global Gateway provides access to 200+ acquirers and processors in 160+ countries so your business can accept payments in 50+ currencies using cards, direct debits and ACH, digital wallets, eWallets, BNPL, online bank transfers, and more. Your customers can pay however they like, no matter where they are.
Click to pay/contactless checkout solutions give customers a quick, secure, and consistent way to pay with a single click or tap.
Digital and in-person payments make the checkout process more seamless for your customers.
“ 72% of customers like to have inventories updated digitally and in real time ” 1
Protect me
It’s no surprise that security is a major concern. Customers prefer merchants who store card details securely and give them peace-of-mind with offerings such as guaranteed refunds for fraudulent charges.1
Cybersource has spent decades building solutions that can help you protect your customers:
Account Takeover Protection helps prevent suspicious transactions before they take place by protecting customer accounts.
Decision Manager is our fraud-management system powered by industry-leading AI and ML that learns and constantly improves by monitoring billions of transactions every year.
Token Management Service keeps stored sensitive payment data secure, protecting your customers from fraud while giving them the freedom to shop however they like.
Payer Authentication (3-D Secure) boosts authorization rates and customer satisfaction.