Reduce the risks of eCommerce fraud
Fraudsters are constantly changing their strategies. Here’s how to stay one step ahead.
Fraud isn’t just a threat to the bottom line—it’s a threat to your brand. Our holistic, multi-layered approach uses AI and machine learning to help you balance effective fraud prevention, a seamless customer experience and operational efficiency.
Account Takeover Protection
Account takeover
Card testing
Fake account creation
Loyalty and rewards fraud
Refund or return fraud
Reshipping fraud
Fraud Management Essentials
Card testing
Friendly or first-person fraud
Loyalty and rewards fraud
Refund or return fraud
Reseller or gray market fraud
Reshipping fraud
Decision Manager
Card testing
Friendly or first-person fraud
Loyalty and rewards fraud
Refund or return fraud
Reseller or gray market fraud
Reshipping fraud
Account takeover fraud
The use of stolen login credentials to gain control of an account and commit fraud unauthorized and/or fraudulent activities.
Friendly fraud or first-person fraud
A cardholder’s fraudulent claim that a purchase was unauthorized, or the item did not arrive. The customer is reimbursed but keeps the item.
Reseller or gray market fraud
The purchase of goods with a stolen credit card and sale of those goods in unauthorized markets or geographies, or at a discount.
Card testing
When a fraudster with a stolen or enumerated credit card number either attempts to load the card to a customer’s account with merchants or makes a small purchase to check if the card is active and to see if the purchase avoids the merchant’s fraud detection measures.
Loyalty program / rewards points fraud
Either a fraudster steals a good accountholders rewards, or an accountholder abuses or exploits a company’s rewards program for fraudulent purposes.
Reshipping fraud
The practice of using stolen payment details to buy goods, and then either contacting the shipping company to redirect delivery to a new address or paying people (known as mules or freight forwarders) to receive the goods and reship them to a different location for resale.
Fake account creation
Fraudsters use stolen or synthetic identities to open a new account for the purpose of unauthorized and/or fraudulent activity.
Refund or return fraud
The process of purchasing merchandise online using stolen credentials, and then going to a physical store to receive a refund or a gift card.