What is Cybersource Analytics?

Businesses face an ever-present pressure to streamline the payment experience, making it frictionless and easy. But how do you stay ahead of the curve and adapt to meet the needs of your consumers?

The answer lies in data. Addressing the demands of shifting markets with confidence requires timely and actionable insights into your business. From transaction volume to accurate account information, our analytics reveal ways to turn your transaction data into business intelligence. Access data points, including consumer spending trends, channel and geographical reports and declines by reason code. 

Learn how Cybersource Analytics can benefit your business

See all eight instructional videos on YouTube

Historical analytics provide deep payment intelligence insights

Our end-to-end platform allows you to assess your payment data—all in one place. Analysing historical data can help you detect patterns over time. Examining payment transaction data from the previous six months provides an accurate picture of authentications, authorisations, captures and settlements.

Drill down using multiple dimensions such as counts, amounts, currency, amount in local currency, amount in single currency, channel and issuer BIN (bank identification number).

Drive transformation through data-driven decision making

More and more merchants are seeing payments as a strategic element that directly impacts the customer experience and their revenues. It’s important to have a holistic view of end-to-end payment activities to guide your payments strategy. A set of relevant KPIs will help protect and generate revenue while minimising costs. Cybersource teamed up with Edgar Dunn to conduct a study on the strategic aspects of fraud and payment optimisation and the KPIs that matter most.

A series of dashboards provide insight into:

Payer authentication optimisation

Authentication enables cardholders to verify and validate themselves at the time of purchase. The payer authentication dashboard provides insight into your authentication rates. View additional details including successes, attempts and authentication rates by date, and more.

Authorisation optimisation

Authorisations authenticate credit and debit cards and confirm an account’s ability to fund a transaction. This dashboard provides a summary of authorisations for successes and declines and changes to authorisation rates.

Actionable, timely insights

Real-time analytics and alerts provide practical insights into the here and now. This dynamic analysis of current payment data against historical patterns helps to identify potential opportunities. Custom, event-triggered alerts can help to ensure you are aware of potential problems as they arise. By addressing anomalies early, you’ll be able to make informed decisions that could help to improve authorisations.

Resources

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