Businesses face an ever-present pressure to streamline the payment experience making it frictionless and easy. But how do you stay ahead of the curve and adapt to meet the needs of your consumers?
The answer lies in data. Addressing the demands of shifting markets with confidence requires timely and actionable insights into your business. From transaction volume to accurate account information, our analytics reveal ways to turn your transaction data into business intelligence. Access data points, including consumer spending trends, channel and geographic reports, and declines by reason code.
Our end-to-end platform lets you assess your payment data—all in one place. Analyzing historical data can help you detect patterns over time. Examining payment transaction data from the previous six months provides an accurate picture of authentications, authorizations, captures, and settlements. Drill down using multiple dimensions such as counts, amounts, currency, amount in local currency, amount in single currency, channel, and issuer BIN (bank identification number).
Authentication enables cardholders to verify and validate themselves at the time of purchase. The payer authentication dashboard provides insight into your authentication rates. View additional details including successes, attempts and authentication rates by date, and more.
Authorizations authenticate credit and debit cards and confirm an account’s ability to fund a transaction. This dashboard provides a summary of authorizations for successes and declines, and changes to authorization rates.
Deep decline analysis
Declines happen when a financial institution has refused a transaction request. The data in this dashboard helps you determine the summary of total declines by counts and amounts for specific decline codes by processor, currency, and other factors.
Issuer BIN analysis
The data in this dashboard helps you determine the summary of total successes and declines by card type, a view into changes in successes and declines by card type over time, BIN (bank identification number) comparison of successes and declines, the ability to further filter by dimensions, and more.
Determine in which countries you experience the most declined transactions. The data in this dashboard helps you determine the total decline count and amount by card country and country comparisons of success and decline rates—with the ability to further filter the data.
Order conversion analysis
This dashboard helps you determine the total number of order successes and declines, retry attempts, the details for each transaction, and the final order success based on retries.
Capture is the process by which payments are secured once the payment has been authorized. The capture dashboard displays total captures including sales and refunds. Drill down to see your captures by country, currency, processor, and payment type, or by individual transactions.
Settlement refers to the specific amount of funds transferred from a bank to a seller for the acceptance of a card transaction. This view provides a summary of all settlements and chargebacks. Dig deeper by filtering by country, date, currency, processor, payment type, and at the individual transaction level.
Near real-time analytics and alerting. Real-time analytics and alerts provide practical insights into the here and now. This dynamic analysis of current payment data against historical patterns helps identify potential opportunities. Custom, event-triggered alerts can help ensure you are aware of potential problems as they arise. By addressing anomalies early, you’ll be able to make informed decisions that could help improve authorizations.
Benefits for your business
More and more merchants are seeing payments as a strategic element that directly impacts the customer experience and their revenues. It’s important to have a holistic view of end-to-end payment activities to guide your payments strategy. A set of relevant KPIs will help protect and generate revenue while minimizing costs.
Cybersource teamed up with Edgar Dunn to conduct a study on the strategic aspects of fraud and payment optimization and the KPIs that matter most.